Frequently Asked Questions

This document is a summary of common questions on getting started with FirstMagic.

 

For support, and for more detailed information, please contact a FirstMagic Partner or visit support.firstmagic.net.

  
 Installing FirstMagic for the first time
Compatibility

  

What is the server requirements?

FirstMagic is released for FirstClass / IS, v. 10 and newer, on all platforms. Web Services is not required unless you prefer users to edit their sites via FCWS and/or FirstClass GO.

Will FirstMagic affect the operation of other web publishing products installed on the server?

No.

Installation

 

 Will the installation procedure interrupt any running services?

No. Installation takes a few minutes, and will not tax the server in any perceptible way.

What gets installed?

The installer creates a plugin in /Internet Services/Plugins/. Unpacked, the plugin uses about 31 MB of disk space. There are no separate executables.

How do we uninstall FirstMagic?

Simply deleting the plugin will remove all traces of FirstMagic from the server.

Creating websites

 

Will the installer make websites?

The installer deposits an alias on the Administrator´s Desktop named FirstMagicPlugin. Inside is a Wizard that creates websites on demand. It can produce single sites manually, or it can be scripted to mass-produce them. Making a single site only takes two mouse clicks. 

Using FirstMagic

 

Will FirstMagic replace our intranet?

No. FM can be a separate, highly specialized User Interface to the intranet, and it will inherit privileges from it if you make intranet containers available to it, but it does not replace anything. 

Do we need an intranet to operate FirstMagic?

No. Web Editors will need accounts on the server, but they do not need e-mail, conferencing, or other intranet functionalities. Nor do they need the FirstClass Client, FCWS, or other client software.

Upgrading to FirstMagic 3 from existing FirstMagic Installations
Upgrading from FM2 to FM3

 

How do we upgrade an FM 3.0 or 3.1 site to FM 3.2?

The current installer will automatically update all existing 3.x websites on the server to v.3.2. You do not need to do anything manually for  individual FM 3.0 or 3.1 sites to make them full 3.2 sites. Such sites will get the new FM 3.2 featureset, but will keep their pre-existing configurations, so as not to disturb their existing setups.

Will the FM3 installer affect our existing FM2 websites?

The FM3 installer will put all FM2 sites on the server in FM3 Compatibility Mode. Such sites will get all FM3 features not associated with design themes, and will continue to operate exactly like before.

How do we upgrade an FM2 site to native FM3?

By unchecking the Backwards-compatible checkbox in the site´s Setup Form and updating it´s design to include new FM3 features [or simply give it a FM3 Design Theme].

Do we need new licensing for FM3?

Pre-existing, native FM 3.0 or 3.1 sites will not need new licensing if your Maintenance & Support agreement is current. FM 3.2 is part of the M&S program.

 

FM2 sites in Compatibility Mode will not need new licensing, but upgrading from FM2 to native FM3 will.  If your Maintenance & Support agreement is current, FM2 licenses are exchanged with corresponding FM3 licenses free of charge. If the M&S has lapsed, you must obtain new licensing. 

Can we make FM2 sites after installing FM3?

No. New sites will automatically become native FM3 sites.

We prefer to use FirstClass / FCWS / Gmail / Outlook / homegrown / for our publishing. Can we continue with this after the upgrade - even when making new sites?

Yes. Your users can migrate to the FM3 environment if they wish and your policy allows, but doing so is entirely optional. 

Can we downgrade from FM3 to FM2 after trying the Test Drive?

Yes. Just run the FM 2.1 installer to revert from FM3.

Upgrading from FM1 to FM3 

 

Will the FM3 installer affect existing FM1 websites?

No. FirstMagic 1 is completely separate from FirstMagic 2+.

 How do we upgrade a site from FM1 to FM3?

Create a new FM3 site, move your content to it, and port the design [or give the site a FM3 Theme].

 Do we need new licensing for FM3 for our FM1 websites?

Yes. You can enroll FM1 sites in the M&S program to obtain such licenses.

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